Privacy Policy
Legal Disclaimer
Effective Date: January 1, 2026
Pearls Center of Hope, Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information.
No Medical or Mental Health Advice
The content on this website is not intended to be a substitute for professional medical or mental health advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any questions you may have about a medical or mental health condition.
No Therapeutic Relationship
Use of this website, including submitting forms or sending messages, does not establish a therapist-client relationship. A formal relationship is only established after an intake process and signed consent forms are completed.
Emergency Situations
This website and our services are not intended for crisis or emergency situations. If you are experiencing a mental health emergency, please call 911, contact your local emergency services, or go to the nearest emergency room immediately.
Accuracy of Information
While we strive to keep information on this website accurate and up to date, we make no guarantees regarding the completeness, reliability, or accuracy of any content.
1. Information We Collect
We may collect the following types of information:
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Personal Information (name, phone number, email address, date of birth)
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Health Information (as required for providing counseling services)
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Payment Information (if applicable)
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Website usage data (cookies, IP address, browser type)
2. How We Use Your Information
We use your information to:
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Provide and manage counseling services
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Communicate with you regarding appointments and services
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Process payments
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Improve our website and services
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Comply with legal and regulatory requirements
3. Confidentiality and HIPAA Compliance
We are committed to maintaining the confidentiality of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your information will only be shared with your consent or as required by law.
4. Telehealth Services
For clients using telehealth, we utilize secure, encrypted platforms to protect your privacy. However, no system is completely secure, and you acknowledge the inherent risks of online communication.
5. Sharing of Information
We do not sell or rent your personal information. We may share information:
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With your written consent
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With healthcare providers involved in your care
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When required by law (e.g., court orders, mandatory reporting)
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
7. Your Rights
You have the right to:
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Request access to your records
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Request corrections to your information
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Withdraw consent where applicable
8. Cookies and Website Tracking
Our website may use cookies to enhance user experience and analyze site traffic.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Pearls Center of Hope, Inc.
Phone: (804) 821-2133
Email: admin@pearls4hope.com